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‎07-29-2016 09:57 PM - edited ‎08-04-2016 06:35 PM

HP Recommended
Product: HP 15.6" Touchscreen Notebook
Operating System: Microsoft Windows 10 (64-bit)

I brought a laptop that was the display model at Sam's yesterday.  I was trying to do a factory reset, but once it gets to "Installing Windows" it does a continuous loop.  It will start off at 64% then go to 100%, then restart.  When it comes back on, it is still "Installing Windows" and goes right to 64%, then 100%, then restart.  I started at 10:45pm last night (7/28/2016) and it is still saying the same thing.

 

What can I do to stop the cycle?

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