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‎08-09-2016 05:54 PM

HP Recommended
Product: LaserJet Pro MFP M426fdn
Operating System: Mac OS X 10.11 El Capitan

I am unable to print web pages or accounts received on line or attachments to emails even if they are just word documents. I have an MFP M426fdn which is about 6 weeks old.

 

Yesterday I spent a large amount of the day on the telephone or on line with HP.

 

I contacted the distributor from whom I purchased the printer but they were unable to help me because they said it would void the warranty and only HP could help me.

 

All HP could tell me to do was download a new driver which I have done (twice).

 

I have also tried disconnecting the printer from the power.

 

This morning I switched on, reconnected the printer, downloaded the up to date driver and still the problen isn't fixed.

 

HP can't help and the distributor won't help.

 

Don't know what else I can try.

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