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‎10-03-2016 03:19 PM

HP Recommended
Product: HP Envy m6 1105dx
Operating System: Microsoft Windows 8.1 (64-bit)

I am unable to open HP support assitant. It was working fine. I read about updating to the latest BIOS and drivers to prevent thermal shutdown. So I fixed that problem by updating latest BIOS and drivers. After that HP support assitant does not open.

 

I tried uninstall and install. I did system recovery - basically undoing more than a day's worth of work updating things. Still cannot get HP support assitant to open up.

 

While searching this forum I came across that several people have had this problem. We are recommended to update to the latest drivers. But if you do that then you have other problems.

 

We buy computers to help us do our work. But it is frustrating when we are left to spend days trying to work around a system that does not work seamlessly.

 

Please help!!

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