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‎10-14-2016 11:44 AM - last edited on ‎10-14-2016 11:47 AM by Retired

HP Recommended
Product: HP ENVY Notebook
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant isn't working properly. On attempting to check for updates/messages, it connects to the HP server but then goes no further. I end up with the following:

 

Capture.PNG

 

I have removed and reinstalled it, but it makes no difference.

 

(Interestingly, the HP support site isn't recognising my laptop either on the 'identify now' option.)

 

HP ENVY Notebook - 15-ah150na (ENERGY STAR)

SN - [Personal Information Removed]

PN - N7H24EA#ABU

Windows 10, 64-bit.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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