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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-20-2016 10:50 AM

HP Recommended
Product: LaserJet M277n
Operating System: macOS 10.12 Sierra

I have just bought a LaserJet M277n and connected to my home network.

 

I can print from my MacBook. I can copy from the printer.

 

I can't scan.

 

I have downloaded the HP EasyScan software but that doesn't work either.

 

For the Mac Image Capture software and the HP EasyScan the programs will open and they will see

the scanner but nothing else.

 

If I select 'Overview' from Image Capture the scanner makes a noise and the light goes from one end to

the other but no overview appears. There is just a dark grey area where the overview usuall appears.

 

If I select 'scan' the little wheel goes round beside the Printer name on the left but nothing happens.

 

Any help would be greatly appreciated.

 

Thanks.

 

Skoot

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