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‎10-22-2016 12:15 PM - edited ‎10-22-2016 12:20 PM

HP Recommended
Product: HP Spectre x360 Convertible 13
Operating System: Microsoft Windows 10 (64-bit)

All of a sudden from one day to the next my keyboard keys wont work at all. These are so far my mute sound my g my h my esc my @ and backspace. I have tried to:

 

-reset my device the reinstall all my applications i had prior then didnt work then done a full file reset still didnt wor

-in stall HP drivers from web site

-install the previous drivers then upgrade

-restored the BIOS defaults and installed the latest BIOS

-completed the f2 keyboard test which didnt pass

- changed the keyboard language from uk to us

-tried flipping it into tablet mode and back

 

So far none of this has worked amd looking through your forums its a known issue but i cant see a fix. My on screen keyboard works fine. My laptop is only a year old and now out of warranty.I have no restore point set either so couldnt reset to a time it was working.  Any body with any ideas on how to fix this issue please aas its frustrating the hell out of me. I have already spent 2 days working on this and process of elimination. Any body at HP know of this issue please reply or i am due to start working their soon so might find out also through 2nd line. I work in IT and hate spending time on my own equipment.Please help. Thanks

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