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‎11-07-2016 07:36 PM

HP Recommended

As the subject says.  I've had this laptop for about a month and this has happened about 5 times now.  I'll be using the laptop and the screen will go into sleep mode.  Pressing keys, clicking buttons on the pad or the mouse won't wake it up.  They only way I've been able to wake it when it does this is either by holding the power button down then power back on, or closing the lid and re-opening it (easiest way).  Based on searches this seems to be an issue with this model, has HP done anything to resolve or address this?  What can I do to fix this?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.