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‎11-17-2016 11:37 AM

HP Recommended
Product: Pavilion P6310yPC
Operating System: Microsoft Windows 7 (64-bit)

Recent changes. The PC opened one day with a full Blue  screen with floating messages of self repair, but would not respond to any

attemp of input. I took the machine to Office Depot where they have a Tech department with trained professionalpersonnel. I regretably had upgraded to w10 from w7. They couldn't resolve the problem of the blue screen, so they

proceded to pull W7 out f the W10 platform. I don' think that all of W7 resides in W10, so there were lots of problems, and after 4or 5 visits, I thought I could  live with what I had. However, this issue with scanned documents is intolerable!    HELP!

ralaf
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