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‎12-27-2016 07:41 PM

HP Recommended
Product: Pavillion E9120Y
Operating System: Microsoft Windows 7 (64-bit)

Help !

 

I pulled my computer out of the closed after 2 years storage. It started up and runs fine.

 

I slid the HP Media Drive (HD10000z) in the slot, and it is not being recognized, or acknowledged in any way byt the computer. The blue light is on.

 

I tried hooking it up with the USB cable but my computer keeps trying to install it as the WiFi repeater. The blue light will be on.

 

I have uninstalled it in the Devece Manager and tried different USB ports - once it installed with the name "HP Personal Media Drive" but was listed under the USB things. I tried another USB port and it installed as a "mass storage device". Neither of these was listed in the File Manager so Icould view the files. Again, the blue light will be on.

 

I tried installing the driver from HP, but when I run the setup I get the error "There is no HP SureStore drive in your system. Please connect it." and I'm sure the blue light is laughing at me.

 

I know this is not a lot of information - but I can probably find any information you need (except the original install disc that came with the drive) - can anyone help?

 

THANK YOU !!!!

 

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