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‎01-04-2017 05:06 PM

HP Recommended
Product: Envy 15t-j110 Select
Operating System: Microsoft Windows 10 (64-bit)

My bluetooth functionality and even the icon disappeaered from my laptop.  The HP Service Assistant tried to do a network diagnostic and couldn't find a problem.  It said to go to the HP support site and load latest Bluetooth drivers.  The only drivers shown were for a Broadcom Bluetooth.  Not thinking I had a different Bluetoth system I downloaded and installed the Broadcom drivers.  Then I went to the device manager and saw that I did not have a Broadcom system, but an Intel system. (I should have done this earlier I know).  The device manager showed that the drivers were probably corrupted and it couldn't validate the digital signature for the drivers that were there. (Code 52) I revisited the device manager and looked at the properties tab of the drivers and the events tab under that.  It said there that Device USB/VID-8087&PID etc. needed further installation.

 

Now I am confused and frustrated.  I don't want to try to instal this device if it is not the correct Intel device, but rather the Broadcom device. In other words, I don't want to screw things up even more.

 

Can someone please tell me what to do?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.