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‎02-05-2017 02:35 AM

HP Recommended
Product: HP 2000-369WM Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

So my neice called me a few days ago and asked if I could stop over and chek her computer out.   When trying to start the pc she was getting a no bootable device found.  After doing the usual troubleshooting and a few unusual ones, I concluded the drive is dead.  The PC is past warrenty so I ahve ordered a new hard drive for her but there is still one small problem.  She has no backup disks.  She doesn't think it came with any disks and with a dead drive, the recovery partition is out of reach. Does HP have any options to help her out in a situation like this such as downloading or ordering the original set up files? 

 

Another thing she is concerned about is her personal files.  Pictures, saved games, other documents.  Does anyone have any crazy tricks for recovering files from a dead disk?  I pulled it from the PC and installed it in an external enclosure and tried a couple different pc's with Windows and 1 with Linux and nothing. 

 

 

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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