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‎02-14-2017 06:33 AM

HP Recommended
Product: HP Pavilion 15-bc035nd
Operating System: Microsoft Windows 10 (64-bit)

Dear HP customer service,

 

A few months ago I acquired a HP Pavilion 15-bc035nd laptop.

 

From the start I’ve been experiencing a static ‘crackling’ noise from the headphone output.

 

It’s not a very loud noise but it’s loud enough to be annoying, especially when listening to quieter genres of music and is ruining the listening experience.

 

I’ve done some research and found that I was far from the only one experiencing this problem.

 

I’ve tried all the suggested fixes such as updating the audio driver software, scanning for malware etc but none seemed to affect the noise issue.

 

I was wondering whether you have come up with a permanent solution to this problem.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.