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‎03-17-2017 08:55 AM

HP Recommended
Product: Pavilion Notebook 15-au072sa
Operating System: Microsoft Windows 10 (64-bit)

I've had this laptop for a couple of months now but have only just got around to watching videos or listening to music on it. When I try to do this the volume fluctuates wildly goimg from incredibly loud to very quiet. Adjusting the volume control has no effect. It happens with every form of sound source whether it be from YouTube eg or off music downloaded onto the laptop. Is this more likely to be a software or hardware issue?

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