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‎03-21-2017 11:33 AM

HP Recommended
Product: zbook 15 G3
Operating System: Microsoft Windows 7 (64-bit)

I need a way to update a bios that has a bios password set FROM windows remotely.

 

Scenario:

             I'm at my desk, a remote user is having a known issue related to a BIOS revision that is older. I need to update it but the user is not at my location. We cannot supply the user our BIOS password by policy. Prior to these new models, we could put the BIOS password into a box during the update; however, NOW we are forced to supply it on bootup. This is impossible without traveling to the users location. We had a case open with HP and they said "you need to script it" I need to know what that entails. We used to be able to use switches and whatnot with the bios update utility.....I don't see that ability now. Please provide guidance to remove temporarily the bios password remotely (known bios password it's not forgotten) and re-enable it after upgrade.

 

re-cap,

BIOS password is known

users at remote locations require bios update

cannot provide users the password

cannot physically travel to the user's location

need it re-enabled after update.

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