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HP Recommended
Probook 450 G0
Microsoft Windows 7 (64-bit)

Hello,

 

i have a Problem with 2 Laptops.

 

I dont have access to the BIOS. When I press F7 nothing happens. With the HP SpareKey Option I can select the Users and log in with the BIOS Password, then Windows starts. But the first login prompt is the UEFI not the normal Windows Login Screen.

 

IMG_0019 1 Medium.jpg

 

IMG_0023 Medium.jpg

 

IMG_0024 Medium.jpg

What happens Before: I run the WSUS Offline Update on 8-9 Machines. On three of the Laptops the same Error as mentioned above happened. The Solution was to run a small System Check through the UEFI. 

 

On these 2 Machines that Solution not worked. I possibly made then diverse false changes in the BIOS and this brings me to that Problem. 

 

A Solution in this Forum that worked was the CMOS Battery Reset. The Warranty of the Laptops is expired and as in the Service and Maintainance Guid mentioned i would have to remove a lot of Parts including the System Board to get through the CMOS-Battery. Maybe there is a other Solution for this.

 

Thanks

 

Best Regards

 

David

 

 

 

 

 

 

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