• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎03-27-2017 09:59 AM

HP Recommended
Product: hp envy x360
Operating System: Microsoft Windows 10 (64-bit)

hi evryone, i had a little problem with my notebook and i want to know what happend.

i was watching a movie when my laptop just tuned off(abruptly). all this with the ac plugged in and charging (i assume).

when it went off i thought maybe i didnt plug it in so the battery must have been drained, so i went on to try to charge it so i could power it on but nothing, there was no sign from the led light showing it was charging, and when i pushed the power button the notebook wouldnt turn on. i assumed my charger was faulty until i read from this forum about pushing the power button down for 30 secs i went on to try and the screen flashed as tho there was power moving into the notebook but nothing happened( at this point the ac adapter was unplugged) , i went on again and held it for 30 secs( or so) and my laptop turned on and is charging perfectly.

so my question is WHAT HAPPENED??? could it happen again? what should i do?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.