• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-04-2017 03:38 AM

HP Recommended
Product: HP Probook G2 640
Operating System: Microsoft Windows 7 (64-bit)

Hi all,

 

I'm having issues trying to use the fingerpint reader.

 

Notebook is an HP Probook g2 640 and I've instaled the drivers suggested by HP in the Support forum (Synaptics WBF).

 

Anyway, when I try to run the Synaptics app, this is the error.

 

"The Digital fingerprint reader is not detected. Please make sure the sensor is configured correctly and try again".

 

Also, in the Device Manager, I cannot find any "Biometric" information.

 

Do I need to install any other driver from Windows 7 first?

 

Any help will be appreciated. Cheers

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.