Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 1
Flag Post
HP Recommended

Headphone not working but speaker is working.

HP Notebook - 15-ay542tu
Microsoft Windows 10 (64-bit)

I have bought a new HP Notebook from a retailer. After few days of use I found that my laptop doesn't detect my headphone when I plug it into the headphone jack. When I play a video while the headphone being connected I can only hear sound from the speaker.


When I go to: Control Panel > Hardware and Sound > Sound 

In the list of Playback devices I can see only Speakers. And nothing else. No Headphones.


I downloaded Intel Driver Update Utility tool and ran a scan. No use.


I also downloaded HP Support Assistant and scanned the system for required drivers. After scanning it recommended an Audio driver which I downloaded and installed. Again nothing happened.


Please help me resolve the problem.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation