04-10-2017 09:18 AM
I have bought a new HP Notebook from a retailer. After few days of use I found that my laptop doesn't detect my headphone when I plug it into the headphone jack. When I play a video while the headphone being connected I can only hear sound from the speaker.
When I go to: Control Panel > Hardware and Sound > Sound
In the list of Playback devices I can see only Speakers. And nothing else. No Headphones.
I downloaded Intel Driver Update Utility tool and ran a scan. No use.
I also downloaded HP Support Assistant and scanned the system for required drivers. After scanning it recommended an Audio driver which I downloaded and installed. Again nothing happened.
Please help me resolve the problem.