• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-14-2017 05:59 AM

HP Recommended
Product: HP Stream 14 Laptop
Operating System: Microsoft Windows 10 (32-bit)

Hi Everyone!

 

Really hope someone out there can give me some insight or a solution to the problem I'm having.

 

I've just recently noticed that my laptop when plugged in says "plugged in not charging" and it is stuck at 5% meaning I can't take it anywhere and it has to be plugged into the mains to even turn on.

 

I have tried all the walk throughs on Youtube about unistalling the battery components through device manager nothing works.

 

I can't get the battery to take it out as it is built in I've attempted to unscrew the bottom but the casing wouldnt budge and I obviously dont want to break a brand new laptop!

 

 

When I run a battery diagnostic using the HP support it will start to charge for about 30 seconds then stop.

 

I've tried running the battery down to empty and the re-charging it overnight when it's cool - nothing

 

Any help or suggestions much appreciated however I have a feeling it will need to go back to the supplier or I will need to try a new ac adaper.

 

Many thanks 🙂

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.