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‎04-28-2017 02:30 PM - edited ‎04-28-2017 02:31 PM

HP Recommended
Product: HPEnvy 17 k000 notebook
Operating System: Microsoft Windows 8.1 (64-bit)

Hi I have read through all of the messages in the 

My Laptop stuck at "Please wait" for ever.  forum area, and I believe I know WHY it happened, I just cannot figure out

how to fix it.  I think I turned notebook off (maybe) during a windows update - that's the only thing i can think of.  I've tried taking out battery, checked plugs, removed zip drives, did F11 and held down power to shut off, turned it on and off waiting 4 secs in between as someone suggested.

 

HP support please help!

Also, if I need to buy another notebook, will i be able to use my pc to pc data transfer?

 

Thanks

Vanessa     HP envy 17 k000

Who Me Too'd this topic
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