• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-08-2017 05:11 PM

HP Recommended
Product: HP ENVY All-in-One - 27-b019
Operating System: Microsoft Windows 10 (64-bit)

Not sure if this is a hardware of software issue. Whenever I plug my APC UPS/battery backup cable into the PC's USB port, the computer does not the turn off the screen and go to sleep as per power management settings. It took me a while to figure this one out. When I unplug the UPS cable, the computer screen turns off and the unit sleeps as configured. So it's 100% caused by the USB port.

 

For clarity, the cable I'm talking about allows the PC to communicate with the UPS to monitor voltage and manage shutdown in the event of a power failure. On the desktop, I run APCs PowerChute software. I have tried changing various power management advanced settings but it makes no difference.

 

Any suggestions on how to resolve this? I do want the keep monitoring the UPS and do want my computer to sleep.

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.