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‎05-10-2017 07:18 AM

HP Recommended
Product: Z5000 Bluetooth Mouse
Operating System: Microsoft Windows 7 (64-bit)

I purchased a Z5000 bluetooth mouse 2 days ago. I put in the battery provided with the packaging, turned it on, installed the driver, got my HP ProBook 6470b to recognise the device and away I went. Everything worked perfectly until this evening, when my mouse suddenly stopped working. I have;

- replaced the battery

- turned the mouse off and on several times

- clicked the 'Connect' button on the mouse several times (the blue light flashes)

- checked that the mouse is still recognised by my computer (it is)

- run Troubleshooting on my computer (says everything should be fine

 

2 days seems like a pretty short amount of time to get good use out of a $50 mouse ... what am I missing?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.