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‎05-16-2017 06:40 AM

HP Recommended
Product: HP Pavilion HPE h9-1120t
Operating System: Microsoft Windows 10 (64-bit)

While away on vacation my desktop crashed. Tried to restore to a point where it had worked. All Restore Points before the crash were gone. Did a clean reinstall of Windows 10.

 

The desktop audio is connected to a receiver and a TV. After the reinstall there was no audio output from the desktop to the receiver (Problem 1). The only audio device that appears in Playback Devices is NVIDIA High Definition Audio and playback for that is through the TV speakers. This is with a really low volume, even with all possible controls set at 100% (Problem 2).

 

Attempted to uninstall and reinstall the ITD Codec driver. Got this message:  Windows found driver software for your device but encountered an error while attempting to install it. A device attached to the system is not functioning.

 

I tried sp55652 and sp63932. Neither one worked.

 

Can you help with both Problems 1 & 2 noted above?

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