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HP Recommended
ZBook 15 G2
Microsoft Windows 7 (64-bit)

I recently had as issue with my Zbook, requiring it to be restored to a very early restore point.  As a result of this, the fingerprint reader no longer works, so I've had to re-install the drivers and HP Client Security.

 

When I run HP Client Security to register my fingerprint, I get the error "The specified identity and sub-factor are already enrolled in the database".

 

I've tried to register other finger prints (out of interest), but I get the same error, regardless of which fingerprint is used.  Previously, my laptop was setup to use 2 fingerprints, however, I can't get it to use these same two or any other fingerprint.

 

How do get around this issue, whereby the software seems to think fingerprints exist, but they don't?

 

Thanks.

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