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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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06-02-2017 04:59 AM - edited 06-02-2017 05:03 AM
I recently had as issue with my Zbook, requiring it to be restored to a very early restore point. As a result of this, the fingerprint reader no longer works, so I've had to re-install the drivers and HP Client Security.
When I run HP Client Security to register my fingerprint, I get the error "The specified identity and sub-factor are already enrolled in the database".
I've tried to register other finger prints (out of interest), but I get the same error, regardless of which fingerprint is used. Previously, my laptop was setup to use 2 fingerprints, however, I can't get it to use these same two or any other fingerprint.
How do get around this issue, whereby the software seems to think fingerprints exist, but they don't?
Thanks.
Solved! Go to Solution.