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‎06-08-2017 07:35 PM - edited ‎06-08-2017 07:36 PM

HP Recommended
Product: HP OMEN 15-5012TX
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Please help. I am trying to get blutooth to work on my Omen. When I run Settings | Update & Security | Troubleshoot | Bluetooth I get the following message:

 

Device does not have bluetooth

This device does not have bluetooth. Please try using an external adapter ...

 

I have installed the latest BIOS and bluetooth patches from

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76031.exe and http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79751.exe but to no avail.

 

If I go to Settings | Devices | Bluetooth and other devices there is NO Bluetooth On/Off switch. If I then go to Add Bluetooth or other device | Bluetooth I get a Couldn't connect error message.

 

Any ideas or help would be greatly appreciated.

Many thanks

 

 

 

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