• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-18-2017 10:44 PM

HP Recommended
Product: HP Pavilion 17-f053us
Operating System: Microsoft Windows 10 (64-bit)

This is the link to support on my laptop: https://support.hp.com/us-en/product/hp-pavilion-17-f000-notebook-pc-series/6936220/model/7242209/tr...

 

Running Windows 10 Home 64-bit

The ethernet port does not work. LED lights are always on but the cord is not detected. When looking at network adapters, the wifi adapter is the only one shown, not the ethernet or anything else. I tried installing the Realtek Ethernet Controller driver but once the installation is complete, it shows "Realtek Ethernet Controller Driver: The Realtek Network Controller was not found. If Deep Sleep Mode is enabled Please Plug Cable." I researched this issue and kept the power cord and ethernet cable plugged in during each process. The BIOS is now up to date. Cannot find a solution anywhere. Please help.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.