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‎06-22-2017 09:41 PM

HP Recommended
Product: Elitebook 850 G4
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased an Elitebook 850 G4 (1GS38PA) and a HP Elite USB-C Docking Station (X7W54AA). Upon plugging the dock into the laptop, I'm faced with..... nothing. It's not detected at all.

 

The dock is listed on the notebook's page as a compatible product, but I've since found the following advisory:

 

https://support.hp.com/au-en/document/c05509272

 

Whilst it doesn't state the 850, it does list the 840 G3 and G4 as not being able to detect the dock via USB C. Plugging the device in via USB3 defeats the purpose of a business dock, which is to provide power to charge the notebook.

 

Is there a fix to this? If not, this constitutes cause for return of the product, and replacement with a suitable dock, such as 9Y32AA.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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