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‎06-29-2017 01:30 PM

HP Recommended
Product: HP Notebook - 15-ay024na
Operating System: Microsoft Windows 10 (64-bit)

I have attempted to reset laptop using A factory reset USB taken from the laptop when i first purchased it . I wish to reset it to factory default settings the laptop is looping on "Restoration Incomplete".

When I select retry it reboots and offers the same option again.

Bios is set to factory default.

I have run a full suite of diagnostic tests and all PASSED (HP PC Hardware Diagnostics UEFI)

I have log for factory reset

RMSaveLog.wim

TEST logs save to c drive which I have been unable to access

2017-06-28 21:44:27 System [E] Passed NA NA

Please can you advise / provide a solution?

Thank you

When i try to contact support i'm told there is a warranty issue and I have to go through warranty validation??

HP Notebook - 15-ay024na (ENERGY STAR)
Warranty status:
Active: Covered under Manufacturer warranty ,  5  months remaining
Serial number: **D6367ZYJ
Product number:**V29EA
I purchased this from Argos in November 2016

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.