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‎07-08-2017 07:15 PM

HP Recommended
Product: HP ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

I previously had to reinstall Windows 10 through their Media Tool. Of course, it erased all of HP from my laptop. 

I now do not have the Recovery Manager installed. I ordered and have in my possesion, the HP Recovery Kit USB.

When I go to install it, going through the motions of restart with USB drive, I get a blank screen with a small little line at the left hand top corner and nothing happens. I have tried entering the BIOS and selecting USB PIN and hitting ENTER and get the same screen....BLANK.

 

Any suggestions?

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