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‎07-17-2017 10:41 AM - edited ‎07-18-2017 07:17 AM

HP Recommended
Product: Envy 15 j048tx
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop crashed when I was watching some video so I force shutdown and now it won't boot, stuck at hp loading screen. I Tried hard reset and performed system and component tests all passed.

Laptop boots in safe mode.

Also did bios update i really donno what to do now.
Plz do help ty in advance.

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