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‎07-24-2017 08:04 PM

HP Recommended
Product: Pavilion Power cb013na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've tried reinstalling the Realtek drivers to try and resolve this but it has not worked. Got this laptop yesterday and had this problem from the very beginning.

 

Every time headphones are plugged in to the jack, the B&O Play Experience slider and options are switched off and turn dark so I cannot change any options as shown below.

 

B&O Play.png

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