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‎08-04-2017 09:19 AM

HP Recommended
Product: HP Pavilion All-in-One PC
Operating System: Microsoft Windows 10 (64-bit)

I haven't been able to copy my photos & videos from my Samsung Galaxy SIII phone to my HP Pavilion since April, 2017. I have been able to do this for years prior to April, though. We haven't had software or driver changes since then that I'm aware of. We have wireless internet.

 

I connect my phone to the computer, go to my "Photos" on my computer and press "Import". After 10-30 minutes later, a message "Unable to find software on your computer that can recognize your device. Service pack 3, Windows Media Player, Version 10 or higher for Windows XP or Android File Transfer for MAC OS must be installed." 

 

I have tried choosing Media Player before in my settings & that didn't change anything. We don't have Windows XP on our computer but Windows 10 Home. If the problem is when the HP Pavilion thinks we have Windows XP (but in settings it states we have Windows 10 Home which is correct), how can we communicate with it to straighten that out?

 

I tried again this morning to copy photos. After I pressed "Import" & the "Looking for a device to import from" appeared, after 10-20 minutes, it disappeared. No message & no photos/videos were copied. Thank you for your help.

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