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‎08-17-2017 11:27 AM - edited ‎08-17-2017 11:28 AM

HP Recommended

I reset the computer and attempted to wipe all of the files off of it.

The reset had failed and it would not allow me to go back to the desktop, the only option left was to set it back to its factory settings.

When the computer was finished a pop up kept coming up saying "Activate Windows" and to enter a product key.

So I used a tool to extract the old product key and I verified the last 4 digits to make sure it had pulled the correct one.

I then entered the key in and it said that key had been blocked.

I called microsoft first, they told me to call HP to unblock it.

My warranty is up on the PC so I am unable to call for free.

The desktop is a Pavilion.

 

How can I get my key unblocked or get a new one without having to purchase anything?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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