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‎08-21-2017 11:34 AM - edited ‎08-21-2017 11:37 AM

HP Recommended
Product: Chromebook 14" G4 (ak000-099)
Operating System: Chrome OS

 Please help!   I work for a school district and we have 600 Chromebooks.  We have had an issue with the screen suddenly going dark on them, and we really need to be able to fix it.  You can see the display, but it is VERY dim.   I have tried the following to fix this issue without any luck:  new screen, powerwash, and reinstalled OS from external drive.  None of these have worked.   I have replaced the motherboard on a few of them, and that sometimes works, but not always.  I hate having to replace motherboards on Chromebooks that are just over one year old.


Can anyone please tell me what the issue is here, and how we can fix it?  I'm desperate at this point.  


Thank you in advance!

 

 

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