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‎08-23-2017 12:00 PM - last edited on ‎08-23-2017 12:05 PM by Retired

HP Recommended
Product: HP Pavillion Notebook
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop in febuary 2016, and have had no problems. i recently obtained headphones i wanted to connect via bluetooth, to find that i cant find bluetooth anywhere on my laptop. i know it was included when i bought the laptop, but now i have no way of retreiving it. ive tried accessing it thru administrator profile, restarting my computer, uninstalling and reinstalling the drivers suggestedby HP for my laptop, nothing works! serial number: [Personal Information Removed] product number: K8Y43AV can someone please show me how to fix this?!! 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.