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‎08-24-2017 01:19 PM

HP Recommended
Product: Laserjet Pro M201DW
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

 

Since changing ISPs, the M201DW printer has not been able to connect to my computer.  I have tried a variety of solutions and eventually reset to the system and network default on my printer.

 

I tried to do the following after the reset.  I printed the Network Summary and confirmed that the device was 

1) Uninstall the drivers, restart the computer, and reconnect "first time wireless set up" using the Easy Set up program.

2) I followed the prompts and plugged in the USB device.  It looks like it is setting up until it reaches 99% and then provides the following dialog box:

 

HP Error.png

 

2) I tried to install the printer using a Wired Connection.  The same error arises.

 

Please assist.  Not sure what else to do.  I am not interested in setting up the printer for Direct Wireless set up because I want to connect over the network.

 

Thank you.  I would prefer a phone call to assist with how to resolve this issue.

 

MB

 

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