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‎08-24-2017 04:54 PM

HP Recommended
Product: HP 15-f387wm
Operating System: Microsoft Windows 10 (32-bit)

Hello, My name's Ashleigh.

 

I got a model HP 15-f387wm for my birthday (march 12th, purchased and arrived the week of easter, which was in april.)

 

I purchased this product from walmart, and It has a warranty.

 

Yes I know I'd need to ask Walmart about the warranty itself, but what things could a warranty cover?

 

The issue is when cleaning a sticky key, I used paper towel and lysol. Usually it wouldn't affect anything, but all of a sudden my keyboard wouldn't function at all.

 

After being told to remove my keys, (you'll see exactly why I was afraid to do so in just a bit) the W key's latch broke off and it will not stay in place.

 

I got scared and decided to let it air-dry. (Has been doing so for 3 weeks and counting)

 

Every once in a while, one of the rows will randomly work. Funny enough it isnt one of the rows I need to enter my password 😛

 

Ive had a warranty cover an overheated computer before, so I thought it could cover my issues here too.

 

If not I could always get a wireless keyboard!

 

My questions are, 

1. What does the warranty cover, and

2. Can It cover both of my issues?

 

Many thanks, Ashleigh.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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