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08-28-2017 07:18 AM
I'm having trouble getting my laptop to actually shut down. This is an HP Spectre x360 Convertible 15 upgraded to Windows 10 Pro, i7-7500U 16GB RAM on build 15063.540. Upon going to the start menu and clicking shut down, the laptop shuts down then immedietly reboots.
So far I have attempted every update that is for the laptop with all being successful. I have completely reinstalled Windows 10 to no avail using both HP Recovery and a fresh copy of windows via a thumb drive.
Upon each shut down, it goes into the screen saying Shutting Down with the spinning dots. The screen goes away, you can hear everything fully shut down then a few seconds later the laptop boots again by itself. I have inspected the Event Viewer and there are no critical or warning level events, only informational events. Each shut down generates between 10 - 20 events which include: Winlogon 7002, Win32k 267, Kernel-Power 42, Kernel-Power 107, Kernel-General 1, ISH_BusDriver 2, Kernel-Boot 30, Kernel-Boot 18, Kernel-Boot 32, Kernel-Boot 25, Kernel-Boot 27, ISH 1, Power-Troubleshooter 1, Winlogon 7001 (Event source followed by the Event ID).
This issues has been going on since I have gotten the laptop. It went unoticed at first but realized my battery was always dying while it was in my bag. Shutdown while I wasn't in a rush one day before lunch and realized it booted itself right back up. I will be taking the laptop out of town with me for work this week and was hoping for a fix to make this more usable on the road. Any ideas?
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