-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Audio
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
09-05-2017 08:56 AM
Product: pavilion g6
Operating System: Microsoft Windows 7 (32-bit)
After updating IOBIT's Driver Booster to version 4 , it updated 10 drivers [ whether one of those was the Audio I don't know ]
I then found [ after un- muting , it was late at night ] that i had no sound of any kind .
I have looked in Device manager , tried disabling and enabling .
Sound test failed [ that was the window i kept getting ]
I tried rollback to no avail
Am currently in touch with IOBIT and have sent them diagnostic report
Will notify if problem rectified before someone here offers support [ hopefully ]
I also cannot play MP3's in ANY of my media players
Thanks to anyone who responds
Solved! Go to Solution.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.