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‎09-10-2017 09:42 AM

HP Recommended
Product: HP Pavilion dv6
Operating System: Microsoft Windows 10 (64-bit)

HI,

My harddisk crashed and had to change my harddisk. After getting new harddisk and Win 10, I am unable to use fringerprint reader. 

 

It says Fingerprint reader is not detected.

FingerPrintReader.png

 

In HP Simplepass it shows:

Reader.png

I have also tried to update the drivers and below is what I see in device manager and Add/remove programs.

 

ControlPanel.png

 

DeviceManager.png

 

I have tried installing fresh Win 10 and also tried installing Win 7 first and then upgrading to Win 10. Neither worked for me. Before harddisk crash, it used to work.

 

Any help to get it fixed is much appreciated.

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