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HP Recommended
Z800
Microsoft Windows 10 (64-bit)

My otherwise reliable Z800 started having issues that seem to be accelerating lately.

 

Anyone else is having the same symptoms where it reliably shuts down after cold when getting into Windows; and then sometimes shuts down during normal operation? If so, what fixed it, if anything: replacement PSU? Graphics card? mobo?

 

Thanks!

 

Symptoms:

 

  • reliably shutd down on startup from cold - either while getting to the login prompt, or right after loggin in
    • the shutdown is abrupt - i.e. an unexpected one, i.e. not OS-initiated. Nothing in the event logs.
    • don't remember it to ever shut down like that before it gets to the Windows boot process - i.e. never during BIOS set up
    • haven't been able to run hardware diagnostics from a flash drive or a DVD yet - just haven't gotten to it yet
    • the issue started about a year ago - preceded by having to press the power button twice before it powers up
    • if I let it sit at the BIOS boot prompt for 10-15 minutes (i.e. before it gets to the OS), and then startup - it goes through w/o a shutdown
  • occasionally - and more frequently lately - shuts down during normal operation
    • 2-5 hours into uptime, while seemingly doing nothing unusual - reading and browsing - shuts down abruptly

 

The system:

  • Dual 2.4Ghz Xeon CPUs, 18GB RAM, 850W PSU, Quadro CX, boot SSD, four 2TB drives in RAID5
  • Windows 10 Pro
Who Me Too'd this topic
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