• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-27-2017 05:53 AM

HP Recommended
Product: Prodesk 400 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just purchased a Prodesk 400 G4 and I am appalled with the sound quality. No bass, distorted sounds and a very thinny tone.

 

I purchased this to replace a 10 year (yes, ten YEARS) old PC with an onboard soundcard and it sounded great. I don't understand this and refuse to admit this is a hardware problem.

 

Things I tried:
Checked cables and speakers

Checked if I was using the correct 3,5 output jack connector (and not the input one)
Updated Windows
Updated Drivers (from HP and from Conexant's website)

Disabling the audio enhancements on the Controller's properties/options
Disabling the Multiple Transmission on the HP Audio Controls

Using headphones, different speakers, internal Prodesk speaker and my Samsung monitor's speakers, all to the same horrible results.


Please help me, I use this as a audio/mediacenter and I am not happy with this at all.

 

Thank you in advance
J

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.