• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎10-23-2017 06:07 PM - edited ‎10-29-2017 03:31 AM

HP Recommended
Product: envy

I've had to do a Clean Install following problems with the Creators Fall WU last Tuesday. I re-installed my Support Assistant this morning and there were three updates shown. Having checked the Drivers updates by Creators Fall I assumed the HP updates had already been installed so deleted them.

 

My laptop is a bit sluggish but I put that down to the Clean Install and I have spent all day reinstalling software, files & folders etc.

 

I needed to reinstall my printer just now and in Control Panel there's an error exclamation mark against the laptop. It shows "Status: needs troubleshooting - driver is unavailable". The troubleshooter failed and now shows

 

Package ID: DeviceCenterDiagnostic

Error Code: ox8000FFFF

Context: Elevated.

 

(Sorry - I'm having problems inserting a photo.)

 

I've opened my HP Support Assistant but can't find the updates I deleted. Is there any other way that I can get them please? Is the old route to checking Updates still in place and if it is where is it please? (I've forgotten!)

New Envy 15-AH151sa Win10 IE11
Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.