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‎10-27-2017 05:02 PM

HP Recommended
Product: Pavilion dv6-6c10us
Operating System: Microsoft Windows 7 (64-bit)

 

Pavilion dv6-6c10us hard drive went bad and replaced it. Have tried to restore from recovery/boot disc taken before HD went bad but everything failed and apparent reason is that it is also bad. I can boot from CD but RESET PC does not work but CMD level is avialable. Also tried bootrec & SFC and DISM.exe commands with no luck. Suggested option is reinstall OS from original disk. MS reply is product key is manufactures pre-installed and I can't get it from them. HP support site does not give me option when selecting SUPPORT - SOFTWARE & DRIVERS and select Windows / Windows 7 64-bit.

What can I do?

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