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‎11-01-2017 12:25 AM

HP Recommended
Product: HP Touchsmart Recline 23inch
Operating System: Microsoft Windows 10 (64-bit)

We have purchased a number of HP TouchSmat Recline all-in-one PCs that we on sell to out customers with our OEM software.

On two copies of theses device we found that the screen of the computer is "drooping" whilst in in its most  "normal" desktop position. That is - if you tilt it away from you from vertical position to say 75 degrees away from your face, it tend to come back to vertical position (90 degrees with the desk top being the reference).

My two technicians tried to figure out on "what bolt to tighten", with no avail.

Would somebody in the community or within HP give us a tip on what needs to be done to tighten apparently loose mechanical connection?

THANK YOU!

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