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HP Recommended
ENVY m7-u109dx
Microsoft Windows 10 (64-bit)

I continue to have trouble with a "pop" sound every time I start playing a video (youtube, etc.), anytime that I change the volume, and also during most Windows alerts. It's driving me up a wall. It also happens any time that I skip to a different point in a video (youtube, etc.).

 

I believe there is a major conflict between all of the HP provided audio drivers and the Intel Smart Sound Technology, and this conflict causes audio issues.

 

The only way I can get rid of the pop sound (and restore my sanity):

 

If you have an Intel chip, go to Device Manger, expand System Devices, and look for "Intel Smart Sound Technology OED".

 

RIGHT click on it and choose "Disable Device". When it asks if you're sure, choose YES.

 

See is that solves the issue.

 

If it works, your sound won't be quite as rich as before but the popping should stop.

 

If this doesn't work for you, simply follow the same directions but choose "Enable Device" instead.

 

It's a shame that I have to do this (because the sound is not quite as rich), but I just can't stand the popping noise...

 

HP--please see if your engineers can figure out what the conflict is between your proprietary audio drivers and the Intel Smart Sound Technology.

Who Me Too'd this topic
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