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‎11-14-2017 03:33 PM

HP Recommended
Product: HP Notebook 15
Operating System: Microsoft Windows 10 (32-bit)

I purchased an HP Notebook 15 and it is password protected. I tried using the F9 and F11 keys to start the boot menu and was able to set an Admin password. Afterwards I tried to use the Admin password. It worked for when the laptop was started, but I  still couldn't get past the Windows startup password previously set. 

 

The laptop was turned off for a few days. Today, I tried again to enter the boot menu and now it's saying my Admin password is wrong too. After 3 unsuccessful attempts I am getting a System Disabled error [I 65603081].

 

Is there any way to get back to the boot menu or factory reset it now? Or do I have to purchase a boot recovery disk? 

 

 

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