11-19-2017 03:58 PM
On 11/18/2017 Hp Touchpoint Analytics Client was installed on my computer without my concent, I'm assuming it was installed in the background as an update to Hp support or framework. However it happened I don't appreciate it's sneaky take over of my computer's system resources. From yesterday to today it's been making my computer work so hard I can hear it like cranking away and the light in the back of my computer is flashing rapidly in-tune with the cranking. In Task Manager I can see it starting and stopping numours applications, it's client service and installer, console window host, command prompts, timeout-pause command prompt, it's causing a lot of up and down use of antimalware service executable and local system. I've been able to use my computer while it's doing all of that, but I don't want to use my computer because I fear all that activity plus me will cause my computer to shut down, especially since recently I just noticed that a driver update has been trying to install but failing due to my computer being set to not automatically install driver updates and I thought that feature was turned on. It's a Advanced Micro Devices, Inc driver update for AMD SMBus, it's been trying to install for more than a month but unfornately it started before I upgraded or updated the AMD so I don't know if it's the correct update for the new version. If you can help me with the AMD SMBus update I would appreciate it espcially since my game Hidden City Mystery of Shadows has become sluggish and I don't know if it's a graphics problem or processor and but my computer seems a bit sluggish but not unbearablely slow. I also noticed one day on facebook I was typing a message and when I got to the bottom of the box the letters didn't stay in the box, they went on and past the border of the message box so I'm assuming that's a graphics problem. Please let me know all of the information you need to be able to help me with that because it seems to also be affecting my Windows Store app, I can search puzzles but I can't click on any of the search results to see more information about the app. Windows app dianogostics tool is no help the first time I ran it, it reset the app store and said my graphics driver is out of date but driver update found nothing. Long story short I stopped and disabled the HP Touchpoint Analytics Client (version 18.104.22.1685) in services. If it's not important how do I uninstall it and make sure it doesn't reinstall since it was installed in the background without my knowlegde? And please help me with my AMD SMBus update and my sluggish computer, and how do I turn on automatic update for my drivers?