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‎11-21-2017 09:11 AM

HP Recommended
Product: HP Notebook 15-ay081nr
Operating System: Microsoft Windows 10 (64-bit)
So last night I’ve been stupid with my computer, I somehow got it to a blue screen with a sad face on it. I felt like it’ll be stuck at 0% so I reset my PC. The error “BI Initialized Library Failed 0xc00000bb” came up in the top left corner. Even automatic repair tried fixing my pc but it couldn’t. We are even trying the advanced options. The Log File was “C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt”. PLEASE HELP!!! I’m legit scared for my life and I really hope there’s a way to recover my data without a clean install that’ll delete everything. I just want my pc back.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.