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‎12-01-2017 01:29 PM

HP Recommended
Product: Sprocket Photo Printer X7N07A
Operating System: iOS

I’ve connected (paired) the Sprocket to my iPhone 7, installed the firmware update, selected a photo to print and that photo has been sent to the Sprocket for printing. Now the printer queue says it’s printing the image but nothing is happening. I’m not getting an error or blinking red light and the printer isn’t making any noise. 

 

The printer is fully charged and there’s paper correctly loaded into it.

 

I’ve uninstalled the app from my phone and used the “Forget this device” option to unpair the device. I then turned off my iPhone and reset the printer. Next I restarted my iPhone and downloaded the app. I turned the printer on, opened the app and paired the printer with my iPhone. I selected a photo to print and it was sent to the printer. 

 

Still, the printer queue has been stuck saying it’s printing for more than 30 minutes now. There’s still no error or blinking red light and the printer hasn’t made a noise. 

 

Im not sure what else to try and would appreciate any help I can get!

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